support accountant iPad

Basic Troubleshooting

Try following these steps if you are having a problem with one of Interlocken's Mobile Applications:

  1. View the App Video
    Each App Video can be found near the top of its product page.
  2. Restart your device.
    Many issues can often be resolved with this simple step.
  3. Re-download the App. from the App. Store.
    You will not be charged for re-downloads once you have purchased the App.
  4. Email us at: Email Support
    We will respond within 24 hours.



Why do you call Accountant for iPad a 'single-column' calculator'?
✓ Accountant for iPad operates on a single column of vertical numbers. The vertical column of numbers are editable, printable, and saveable as a file for later use. This style of calculator is most often used by anyone needing to perform long calculations that will need correction and require a history of the calculation for review and later use.

How is  Accountant for iPad different from 10 Key for iPad in the App Store?
Both calculators are single-column adding machines and have iPhone/Touch versions in the App Store. ✓ Accountant for iPad supports the free chaining of +, -, x, /, %, sqrt, 1/x and is easier to use if you are not familiar with how a '10-key' works, while '10 Key' behaves exactly the same as a 10 Key Printing Calculator, commonly used by CPA's and Accountants and found at the stationary store labeled as 'Printing Calculators'.

Where is the Options page?
✓ Accountant for iPad's options page is to the right of the main keypad. If you touch the right facing arrow head you will slide to the page. Also, in the top right corner of the options page is a button which will show a full-screen view of the paper tape.

What are the three display formats for?
People doing general math want as many decimal places as possible (float), Someone doing monetary math wants a fixed number of decimal places (fix.n), and an accountant or CPA wants to enter numbers without having to enter a decimal place (fix+). Easily access the three different formats by pressing the display format key on the main keypad.

How can I adjust my keypad size?
✓ Accountant for iPad has a very powerful feature for sizing your keypad to your needs. Just touch the gear icon key and select 'Adjust Keypad'. Then position and size the keypad to your liking.

I see a button for printing, but it doesn't seem to work.
✓ Accountant for iPad supports AirPrint which allows an iOS device to print directly to a printer. The printer must be a wireless printer on the same local network as your iOS device. Also, the wireless printer must be an AirPrint printer. For example HP's printer use the term 'ePrint capable'.

I want to put the numbers of my paper tape into an Excel spreadsheet.
This is easy to do. Start by emailing your paper tape to yourself. Double click on the attachment in the email that ends with the letters "CSV". With Micosoft (c) Excel installed on your computer, your paper tape will open in a spreadsheet. The right hand column of numbers labeled 'Numbers for Copy and Paste' are sign corrected and can be added to a live spreadsheet.

I have a great suggestion. Should I send it?
Absolutely. We want to hear as many thoughts, suggestions, corrections as possible. We will respond almost immediately. You can send an email by clicking here: Email Support.